I only received part of my order, where’s the rest?

Sometimes our photo lab processes different sizes or styles of pictures separately which results in your
order being sent in multiple packages.  Please wait another day or two for the others to arrive.

How long do Home Delivery orders take?

7 days is the usual processing time for pictures to arrive via home delivery.  Depending on your location
you may receive orders in as few as 3 days or as long as 10 days.

Where is my tracking number?

If you have not received your pictures after waiting 7 days, we can track your package for you.  Please
email us at email: support at printicular dot com or send a note via our contact form.

How can I print Instagram photos? Can I print a square photo from my phone?

Order photo prints online now or download the free Printicular
photo printing app for: iPhone, iPad, Android, Blackberry, Windows
Phone, Kindle

• Launch Printicular. Select the Instagram icon from the home screen menu.
• Login to Instagram if you’re not already logged in.
• Select the photos you would like to print.
• Choose either “Deliver” or “Pick up from Walgreens”.

How do I print Facebook photos?

Printicular is perfect for Facebook photo printing.  Download the free app, iPhone, iPad, Android, Blackberry, Windows
Phone, Kindle

• Launch Printicular. Select the Facebook icon from the home screen menu.
• Login to Facebook if you’re not already logged in.
• Select the photos you would like to print.
• Choose either “Deliver” or “Pick-up from Walgreens”.

What is the difference between online photo printing and mobile phone photo printing?

Using a desktop website such as Shutterfly, Snapfish or Vistaprint requires you to transfer photos from your
phone to a computer before your print. Typically you have to setup an account, sync your phone, sign in and
then move through the print selection process. Printing from your phone is direct. No signing in, no syncing
required. If you choose Walgreens pickup you pay for your prints when you pick them up.  You will not need
to enter in your credit card information. Printing from your phone is simple, direct and convenient.
Try Printicular today!

Can I text pictures to get them printed?

Yes. On your iPhone or iPad, open your messages app. Find the picture, then tap and hold on the picture in
your text message. Then tap ‘Save’. Now the picture is saved on your Camera Roll. Open Printicular, tap
‘Local Photos’ and then select the image you saved.

How can I save someone else’s Instagram photos so I can print using Printicular?

You can print someone else’s instagram photos from Printicular one of two ways:

• Repost the photo using your Instagram account. This will allow you to print directly from your
  Instagram account which is linked to our Printicular app. Instructions on how to repost someone
  else’s photo to your own Instagram account can be found here: http://www.geeksugar.com/How-Repost-Instagram-29828579
• Save the photo to your device camera roll (or Facebook, Dropbox, Flickr, Google +, or Picasa
  account). You can do this by logging into instagram via the web and right clicking to “save as”, or
  by using one of several iOS or Android apps such as InstaSave. Once saved, this will also allow you
  to print someone else’s Instagram photo directly from Printicular to your local Walgreens.

How do I know if my order went through?

You will know if your order went through if you went all the way through and order process in the app and
got a confirmation that your order has been completed.

How can I get the cheapest prints possible?

Our home delivery offers extremely affordable photo prints and a value for the high quality of the prints
you will receive. If you’re ordering for local Walgreens or Duane Reade pickup you can use coupon code
QPSAVE for 20% off your order.

How can I track my home delivery order?

Please email us your Printicular order # to get the status of your home delivery order shipment. This is
noted in the automatic email after you placed your order. Typically is takes approximately 7-10 business
days for pictures to arrive via home delivery.

How can I follow-up on my Walgreens pickup order?

You will get two email confirmations from Walgreens, one email noting your photo order is being processed,
and another email saying your photo order is ready for pickup. Walgreens references all photo orders by
telephone number.

How do I use a coupon code?

On the place your order screen, you can add a coupon code if you have one. There is a secret Walgreens photo
center coupon code QPSAVE which will give you 20% Off. You must use the coupon code IN THE APP for the
discount to be applied.

I’m having trouble with my unique coupon code for free prints that I received. What
can I try?

• First check, how are you entering the coupon code and that it is correct.
• Some common users errors: 0 = the number zero and O = the letter “O”.
• Depending on your coupon code, you can use the coupon code for either 4×6 prints or 4×4 prints (not
  a mix).
• You can confirm that all the photos in your cart are one size (ie 4×6) and not a mix of 4×4 and
  4×6’s by selecting the “change size/qty” in the upper right of the Place Your Order screen.
• If your code is for 10 free prints, you must select at least 10 images. (The code won’t work if you
  select 9). Make sure you have the latest version of the Printicular app on your device from the app
  store.

How do I print my phone’s photos using the Printicular app?

• Select your photos, and choose either “Pickup from Walgreens” or “Deliver to your Door”.
  Note: Printing to Walgreens offers same day pickup. Your prints will be ready in about an hour. Home
  delivery takes approximately 5-10 business days.
• For Walgreens Pickup
  Select the photo source you would like to print from Facebook, Instagram, Dropbox, Flickr, Google+,
  Twitter or your phone’s camera roll.
• Choose the photos you want to print.
  Once you select pictures from Facebook for example, you can tap ‘Back’ and select more pictures from
  Instagram or another source.
• Click either “Print to Walgreens” if you have selected all the photos you want.
  If you would like to add more photos to your cart from another photo source click “back”.
• When you click “Print to Walgreens”, the app will upload your photos. You can then select a store
  location nearest to you.
• Select the store location you would like to print to.
• On the place your order screen, add you customer information or view/change your order.
• You can change your photo size by selecting the option next to the current quantity of photos on the
  Place Your Order screen. Then on the order info screen, click the row of the photo you would like to
  change the size or quantity of.
• You can add a coupon code if you have one.
• Once you select “Print to Walgreens” on the Place Your Order screen, your order will be confirmed.

I’m having problems with Printicular, what can I try?

Sometimes the simplest answers are best. Try the following:

• Delete the app, restart your phone, and reinstall the app.
• Make sure you’re using the most recent version of Printicular.
• Make sure your phone software is up to date.
• Performance of Printicular and photo upload speed is heavily dependent on your internet connection.
  Check to make sure you have a good Wifi connection and try again.
• Try reducing the number of pictures you are uploading to optimize performance. For instance try
  uploading 2 or 3 pictures and see if you are still having issues.
• Printicular relies on device memory for optimal upload speed and uploading multiple pictures. Make
  sure you have enough free memory on your device.

How can I send photos from my phone to Walgreens photo centers?

Download the free Printicular printing app for: iPhone, iPad, Android, Blackberry, Windows
Phone, Kindle

• Launch Printicular. Select pictures to send from your phone or tablet, Facebook, Dropbox, Picasa,
  Google+ ,Twitter, Instagram & More.
• Choose either “Deliver” or “Pick up from Walgreens”.